In this article
Kooky
Builder of Shaka, the payment router that pays every agent their commission on closing date.
About Kooky and Shaka →Australian property managers whose agencies run on PropertyMe can now put questions about their rent roll to a general-purpose AI assistant and get answers drawn from live records. Trade publication Elite Agent reported on 7 October 2026 that PropertyMe was launching AiMe Connect, a feature that links an agency's own Claude or ChatGPT account to its PropertyMe data, with availability from 8 October. PropertyMe set out the feature itself in a post on its own blog dated 9 October 2026.
Two accounts are used here: the company's post and the trade-press report. They do not cover the same ground. PropertyMe's post confirms what the feature is, that it is read-only, who inside an agency may use it and which subscription plan includes it. The platform figures, the name of the underlying technology and the remarks of the people quoted appear only in the Elite Agent report, and are attributed to it. This article reports both as the company's own account, and sets out what an agency principal or head of property management might want to understand before switching the feature on.
PropertyMe's own figures, as reported by Elite Agent on 7 October 2026.
What PropertyMe announced
According to Elite Agent, AiMe Connect lets an agency connect an AI assistant it already uses, Claude or ChatGPT, to the property-management records it keeps in PropertyMe. Staff can then ask questions in plain language and the assistant answers from live data instead of from a file exported the week before.
Two details of the announcement matter more than the rest. The first is that the assistant belongs to the agency. PropertyMe is not, in this feature, selling a chatbot of its own; it is opening a door to assistants that agencies have chosen and set up themselves. The second is that the first release is read-only. PropertyMe's post says the assistant can retrieve and analyse the available data and cannot make changes, and Elite Agent reports that the feature respects the permissions that already exist inside PropertyMe.
Related readHow the Dubai Land Department uses artificial intelligence, by serviceThe company describes itself as the first Australian residential property platform to connect directly to the AI assistants agencies already use. That is PropertyMe's claim as relayed by the trade press. The company's own post does not make it, and no independent source consulted for this article confirms or disputes it.
Access is not universal across the customer base. PropertyMe's post says AiMe Connect is available to all customers in Australia and New Zealand on the Manage PM Advanced plan, in which it is included, and that customers on the Basic and Standard plans have to upgrade to get it. The post gives no price. According to Elite Agent, the feature works on desktop, on the web and on mobile, and PropertyMe says more AI platforms are planned beyond the two named at launch.
Brian Donn, PropertyMe's chief executive officer, put the purpose simply in the Elite Agent report. "They want to ask a question in plain language and get an answer," he said.
How the connection works
The link between the assistant and the data runs on Model Context Protocol, usually shortened to MCP, which Elite Agent names as the technology behind AiMe Connect; PropertyMe's own post does not name a protocol. For a property manager the acronym matters less than what it does in practice: it is the channel through which the assistant asks PropertyMe for records and receives them, so that the answer on screen reflects what is in the system at that moment.
That is the difference from an assistant with no such link. An assistant with no connection can only work on what a person types or uploads into it. An assistant connected to the platform can be asked something like which leases come up for renewal next month, and fetch the answer itself.
Related readNew South Wales rental ads and renter data: the 2026 Act explainedElite Agent reports that the results are not limited to a paragraph of text. The assistant can return tables, charts, spreadsheets and dashboards built from the agency's data, which puts reporting work that once needed an export and a spreadsheet inside a conversation.
The two safeguards described in the report shape everything else. Read-only means that, in this first release, the assistant can look at records and cannot change them. Respecting existing permissions means, in Elite Agent's account, that the connection follows the access rules the agency has already set in the platform. PropertyMe's post adds a control of its own: admin users choose which team members can use AiMe Connect, through a dedicated setting.
The assistant can read the records, not change them
PropertyMe's post of 9 October 2026 says access is currently read-only: the assistant can retrieve and analyse data and cannot make changes. Looking up a lease is in scope; editing one is not.
What an assistant can see
The scope of the data is wide. Elite Agent lists nine kinds of record that can be queried through AiMe Connect, and together they cover most of what a property-management department does in a working week. PropertyMe's post gives no complete list; its examples range over the same ground, from rent arrears and vacancies to lease renewals, inspections, jobs and tasks.
| Group | Records named in the report |
|---|---|
| The rent roll | Portfolios, properties, tenancies |
| Scheduled work | Inspections, maintenance jobs, tasks, lease renewals |
| The office | Team members |
| People on file | Owners, tenants and suppliers |
Data scope as reported by Elite Agent, 7 October 2026. The grouping is this article's own.
The last row is the one that deserves a principal's attention. Portfolio counts and inspection schedules are business information. Records about owners, tenants and suppliers are information about people, and with this feature they can be queried through an AI account that the agency holds with another company.
Ashleigh Goodchild, director of property management at SOCO Realty, is quoted in the same Elite Agent report. "We can see stats, but we can't actually see the reason behind those stats," she said. A dashboard can show that a figure has moved; the pitch of a connected assistant is that a manager can keep asking why.
Related readSingapore agency AI tools: what ERA and PropNex have announcedThe questions it raises for agencies
A feature like this moves some decisions from the software vendor to the agency, because the assistant is the agency's own. The report answers some of the obvious questions and leaves others for each office to settle. None of what follows is a finding against the product; these are the points on which the public information consulted here is silent or depends on the agency's own set-up.
- Which account is connected. The announcement speaks of the agency's own Claude or ChatGPT account. An office where staff use a mix of business and personal accounts will want to know which of them may be linked to the rent roll. PropertyMe's post says admin users select which team members can use the feature; which assistant account each of them connects is the agency's own decision.
- What happens to the answers. PropertyMe's permissions govern what the assistant may fetch. What the assistant's provider does with a conversation once tenant or owner details appear in it is governed by the agency's terms with that provider, a matter that neither PropertyMe's post nor the Elite Agent report, as read for this article, covers.
- Whether permissions are current. A connection that respects existing permissions is only as careful as those permissions. An agency that has been generous with access inside the platform carries that generosity into every question a staff member asks.
- How answers are checked. Read-only removes the risk of an assistant altering a record. It does not remove the need to check a figure before it goes into a report to an owner, and the announcement makes no claim about accuracy that could be tested here.
- What changes when it can act. The Elite Agent report says an agentic version is next. The questions above become sharper once an assistant can do things as well as look things up.
None of these is an obstacle unique to PropertyMe. They are the ordinary housekeeping of giving any new tool a view of client records, and the answers depend on each agency's own contracts, policies and obligations.
Where it sits in the AiMe family
AiMe Connect is not PropertyMe's first product under the AiMe name. Elite Agent reports that the family also includes AiMe Reply and AiMe Comply, and that the company says an agentic AiMe comes next. PropertyMe's post names Reply with AiMe and AiMe Comply as the other members of the family and says the company will keep developing AI tools, without describing an agentic product. The Elite Agent report as summarised for this article does not date that next step, so it is recorded here as a stated intention and nothing more.
The order is worth noting. Connect, as launched, lets an assistant read and report. An agentic product, in the ordinary sense of the word, would be one that takes steps on a manager's behalf. PropertyMe has chosen to begin with reading, and the read-only limit on the first release is the visible sign of that choice.
Related readSingapore property agents and AI: what the data and advert rules askScale is the reason the launch matters beyond one company's customers. On PropertyMe's figures as reported by Elite Agent, the platform manages close to two million properties for 6,500 agencies, with more than 35,000 users. Only those on the Manage PM Advanced plan get AiMe Connect, and neither source says how many agencies that is, so the number of offices able to use it from day one is not known.
AI and the people who manage property
The launch lands in the same week as another trade-press report on AI in property management. On 8 October 2026 Elite Agent reported the findings of a survey by Kolmeo and Kantar on why property managers stay or leave. According to that report, agencies exploring or using AI retain about 70 per cent of their property-management staff, against 41 per cent for agencies that have stopped considering it.
That is a gap of about 29 percentage points, and it should be read with care. It is a survey finding relayed by trade press, and an association between two things: it does not show that adopting AI is what keeps staff. Agencies that invest in new tools may differ from the rest in other ways too.
The same survey, as reported, names the tasks agencies most want automated: compliance tracking, maintenance coordination, inspection reports and routine correspondence. Two of those four, maintenance and inspections, correspond directly to records AiMe Connect opens up, which include maintenance jobs and inspections. The demand the survey describes and the product PropertyMe has launched point at the same daily workload.
Rules are arriving alongside the tools. In a ministerial release dated 25 September 2026, the New South Wales government said businesses that fail to disclose altered or AI-generated photos in rental advertisements would face penalties of up to A$22,000, with the change expected in early 2027. That measure concerns advertising, not data queries, and applies in New South Wales only. It does show that the use of AI in renting is now something a state government legislates on, which is the setting in which agencies will weigh any new AI feature.
What comes next
Three things have been announced. AiMe Connect is available to customers on the Manage PM Advanced plan, from 8 October 2026 according to Elite Agent; PropertyMe's own post, dated 9 October, describes it as available without giving a start date. More AI platforms are to be added to the two supported at launch. And an agentic AiMe is described in the Elite Agent report as the next member of the family, without a date in the material read for this article.
What is not yet available is any independent account of how the feature performs in a working office. The details here rest on the company's own post and on a single trade-press report. Readers weighing the feature for their own agency should treat the description above as the company's announcement, fairly reported, and not as a test of it.
A read-only assistant cannot change a lease. It can still carry a tenant's details into a conversation the agency has to answer for.
Kooky, from Shaka
Kooky edits Agents Estate and builds Shaka, the payment router he made for real estate professionals. One payment comes in, and every agent, agency and party in the deal receives their signed share on closing date.
